COMPANY POLICY: CANCELLATIONS
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For reservations made on the website, any cancellations must be made in writing by email.
Canceled reservations will be subject to penalties calculated according to the date of receipt of the cancellation and with the application of the following rules:
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Up to 30 days before the arrival date, no penalty will be applied: full refund of the deposit.
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From 29 to 15 days before the arrival date, a deposit equal to 30% of the entire booked stay will be withheld.
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From 15 to 7 days before the arrival date, a deposit equal to 50% of the entire booked stay will be withheld.
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From 7 days to the arrival date, a penalty equal to 100% of the entire booked stay will be charged.
In case of "no show", a penalty equal to 100% of the entire booked stay will be charged.
Early departures will be charged per night and the unused days will be charged unless otherwise agreed by the Management.
Late arrivals do not entitle to any refund or postponement of the booked period.